Shipping policy
At Home Bird Australia we care about our customers and our goal is for you to receive your online order as fast as possible.
Please be aware that our warehouse is located in Sydney.
Our delivery partners are experiencing record demand which means your order might experience transit delays. We continue to work with our delivery partners to ensure that we can get your order to you as quickly as possible and we thank you for your understanding.
Shipping costs
| Region | Freight Charge |
|---|---|
| Sydney |
$9.99 or FREE over $125 |
| Gosford Wollongong Newcastle Albury |
$10.99 or FREE over $125 |
| Canberra & Tweed Heads | $12.99 or FREE over $125 |
| NSW Country Geelong Brisbane Metro Brisbane Ipswich Gold Coast Coolangatta Sunshine Coast Adelaide |
$14.99 or FREE over $150 |
| Ballarat Wodonga |
$17.99 or FREE over $150 |
| VIC Country Perth |
$19.99 or FREE over $150 |
| Tasmania | $19.99 flat rate |
| QLD & SA Country | $22.99 flat rate |
| NT (excluding remote areas) | $24.99 flat rate |
| WA Country South WA Country North NT Remote Norfolk Is Christmas & Cocos Is Aust Antarctic Territory |
We're unable to ship to you right now, but please contact hello@homebirdaustralia.com for a quote. |
Usual delivery time frames:
ACT, NSW, SA, VIC:
Metro areas: 1-3 business days
Rural areas: 3-10 business days
NT, TAS, QLD, WA:
Brisbane and Perth metro: 4-5 business days
All other areas: 6-10 business days
Please note:
- The above time frames are indicative only.
- All orders are dispatched from our warehouse located in Sydney.
- In peak times (eg. promotional periods, Christmas, Easter, public holidays) there may be a delay in goods being delivered.
- We do not deliver outside of Australia at this time.
- On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your order will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.
- We seek to ensure dispatch of your order within 48 hours of your order being processed. However, in some cases it may take longer.